The Zen Room

Author Archives: ihoka

How We’re Preparing for Hurricane Sandy

By now everyone should know about Hurricane Sandy, a Category 1 storm that is rippling through the Eastern Coast of the United States as we speak. This is also the region where ZenCash servers are hosted through Amazon Web Services.

We do not yet know whether Sandy will have any effect on ZenCash and other websites that are hosted with Amazon. Still, we have chosen to take a number of precautionary measures to prepare and keep you updated through the storm should there be a disruption to ZenCash services.

This includes ensuring the virtual instances powering ZenCash are spread against multiple availability zones. Because data is spread across multiple zones, we do not expect any information loss or site downtime should there be an outage at one of the data center locations. We’ve also checked that our database spares and backups are updated, so all historical user data is safe. In case ZenCash is affected, the team has developed a recovery plan to get up and running as quickly as possible.

Finally, we’ve created a temporary site where you can go for status updates on ZenCash and the availability of our services: http://status.zencash.com/. Our engineering team will be updating this page regularly.

We will also be tweeting updates, so follow us on Twitter if you aren’t already.

As of approximately 2:30 p.m. ET on Monday, October 29, ZenCash is running normally. We will continue to monitor the situation closely over the coming hours and days.

To all our East Coast friends and customers, be safe!

ZenCash Impacted by Amazon Web Services Outage

At approximately 10:38 a.m. PT today, Amazon Web Services (AWS) reported experiencing performance issues in a single availability zone in the US EAST-1 region. They later reported the problem expanding to other Eastern regions. As part of these issues, the ZenCash application went down along with a number of other websites, although the public website (ZenCash.com) remained unaffected.

Our engineering team worked to fully restore the ZenCash application, and as of 1:46 p.m. PT, the app is back up and running. To be cautious, we are continuing to monitoring the situation.

As far as we know so far no user data was impacted, but are researching the matter further.  We will post updates here as soon as we are able to confirm.

Update: All systems operational. No user data impacted.